Returns & Refunds

We’re not fast fashion. Every Careless Couture piece is handmade, unique, and created to last—so we don’t run a free-for-all return policy. That said, we want you to actually love what you bought, not regret it.

Returns

• Because our items are handmade and often one-of-a-kind, we generally do not accept returns for change of mind, wrong size, or buyer’s remorse.

• To help avoid sizing issues, please double-check our size charts before ordering.

Exchanges

• If your item arrives damaged, defective, or not what you ordered, email us within 7 days of delivery with photos of the issue. We’ll work with you to replace it or find a solution if the issue is our fault.

• Exchanges for a different size are considered case-by-case. (We don’t mass-produce, so we might not have your size sitting around—but we’ll see what’s possible.)

Refunds

• Refunds are only issued if:

  1. Your order was never shipped.

  2. You received the wrong item.

  3. Your order arrives damaged (by mail, or yourself)
     This excludes any distressed or already damaged garments!
     

• If approved, you we be sent a return slip to send back so we can inspect the item and approve the return.

• Refunds are processed back to your original payment method. Please allow 5–8 business days, depending on your banks processing time.

Final Sale Items

• Custom orders, limited drops, and anything marked Final Sale are non-refundable and non-returnable.